Last Updated: 01.10.2024

Welcome to Stay Rank, a trusted platform dedicated to helping travelers make informed decisions through verified hotel reviews. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy explains how Stay Rank collects, uses, shares, and protects your information when you access or use our website and services.

1. Information We Collect

We collect information to provide better services to all our users. This information includes:

• Personal Information: When you register an account, leave a review, subscribe to our newsletters, or contact us directly, we collect personal details such as your name, email address, phone number, and any other information you choose to provide.
• Account Information: If you create an account with us, we may collect your username, password, and any preferences you set within your account profile.
• Usage Data: We automatically collect data about how you interact with our platform, including IP addresses, device information (such as model, operating system, and browser type), access times, pages viewed, and the links clicked.
• Location Data: Depending on your device settings, we may collect location data that helps us personalize the content you see and improve the services we provide.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us remember your preferences, track your usage, and deliver personalized content and advertisements.

2. How We Use Your Information

We use the information we collect for a variety of purposes, including:

• Providing Services: To facilitate and manage your access to our website, including processing your reviews, comments, and other interactions.
• Personalization: To tailor the content and advertisements you see on our site based on your interests and preferences.
• Communication: To communicate with you regarding your account, respond to your inquiries, provide customer support, and send you updates, promotional content, and other information you have opted to receive.
• Analytics and Improvements: To analyze trends, track user activity, and improve the functionality, performance, and security of our platform.
• Security and Fraud Prevention: To monitor and detect any suspicious or fraudulent activity to protect our platform and users.
• Compliance and Legal Obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. Sharing Your Information

We respect your privacy and do not sell your personal information. We may share your information in the following ways:

• With Service Providers: We work with third-party service providers who assist us in operating our website, such as hosting services, payment processors, analytics providers, and customer service platforms. These service providers only access your information as needed to perform their functions and are obligated not to disclose or use it for any other purpose.
• For Legal Compliance and Protection: We may disclose your information if required to do so by law or in response to legal proceedings, subpoenas, court orders, or government requests. We may also disclose your information to protect our rights, property, or safety, as well as that of our users or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that business transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal data.

4. Data Security

The security of your information is a top priority for us. We implement a range of physical, electronic, and procedural safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security audits, and secure data storage protocols. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You have the right to request copies of your personal data that we hold.
• Right to Rectification: You have the right to request correction of any inaccuracies in your personal data.
• Right to Erasure: You can request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
• Right to Object: You have the right to object to the processing of your personal data under certain conditions, including for direct marketing purposes.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another service provider.

To exercise any of these rights, please contact us at the email address provided in the Contact Us section below.

7. International Data Transfers

Stay Rank operates globally, and your information may be transferred to, stored, and processed in countries outside of your own. We take appropriate measures to ensure that your data is handled securely and in accordance with this Privacy Policy and applicable data protection laws.

8. Third-Party Links and Services

Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Stay Rank does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently collected personal data from a child without parental consent, we will take steps to delete such information promptly. If you believe that we might have any information from or about a child under 13, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other reasons. When we make significant changes, we will notify you by email (if you have provided one) or by posting a prominent notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your personal data, please contact us at:

• Address: 2499 Romines Mill Road, Dallas, TX 75247
• Phone Number: +1 214-648-8888
• Email: [email protected]

Thank you for trusting Stay Rank with your hotel review experiences. Your privacy and security are our top priorities, and we are committed to safeguarding the information you share with us.